Introduction

At Karobar Pakistan, we understand the importance of ensuring that business transactions run smoothly and that our users are satisfied with their purchases. Our Exchange Policy is designed to provide a straightforward process for users who receive defective or incorrect items, making it easy to resolve issues quickly and efficiently. 

Whether you’re receiving goods for resale or use in your operations, our goal is to ensure that all exchanges are handled professionally, transparently, and with minimal hassle.

Eligibility for Exchanges

Exchanges are available under the following conditions:

• Defective or Incorrect Products: If the item you receive is defective, damaged, or not as described in your order, it qualifies for an exchange. Please inspect your items upon receipt to ensure they are in good condition.
• Exchange Time Frame: To ensure timely processing, exchange requests must be submitted within 7 days from the date you receive the product. After this period, exchange requests will not be considered, so it is essential to report any issues within the 7-day window.
• Condition of Items: The product you wish to exchange must be in unused condition, with original packaging, and must be in the same condition as it was when delivered to you. If the item shows any signs of use, damage, or alterations, it will not be eligible for exchange.

Important: Exchange requests made after the 7-day eligibility period will not be processed, so please be sure to inspect your products as soon as they arrive.

Exchange Process

To facilitate a smooth exchange, please follow the steps below:

1. Submit an Exchange Request:
   If you receive an item that is defective or incorrect, contact our Customer Support team to initiate the exchange process. Provide the following details:
   • Your order number
   • A brief description of the issue (e.g., defective, incorrect item)
   • Photos or videos showing the issue (if applicable), which will help our team to quickly verify the problem.
2. Approval and Return Instructions:
   Once we receive your request, our team will review the provided details and determine whether the exchange is eligible based on our policy. If your claim is valid, we will approve the exchange and send you return instructions. These will include the return address and any additional guidance on how to securely package and ship the item back to us.
3. Return the Product:
   After receiving the approval and instructions, please ensure that the item is returned in its original condition and packaging. You must return the item within 7 days of receiving the approval. The cost of return shipping is the responsibility of the buyer unless the return is due to an error on our part (e.g., defective or incorrect item).
4. Replacement Shipment:
   Once we have received and inspected the returned product, we will send a replacement item at no additional cost. The replacement will be shipped to the address provided in your original order. We aim to dispatch the replacement as soon as possible, generally within 3-5 business days of receiving the returned item.

Payment Processing and Security

Karobar Pakistan places great emphasis on the security and confidentiality of our users’ payment information:

• Secure Payment Gateway: Payments are securely processed through Bank Alfalah’s integrated payment gateway. Our platform ensures that all transactions are conducted within a secure environment, and we do not redirect users to any external sites.
• Data Encryption: All sensitive payment information is encrypted to safeguard against fraud or unauthorised access. You can be confident that your financial details are protected at all stages, whether you’re making a purchase or processing an exchange.

Our payment processing system ensures a seamless transaction experience, allowing you to focus on your business without worrying about security.

Non-Eligible Exchange Items

Please note that certain products are not eligible for exchange:

• Customised or Made-to-Order Products: Products that have been specially made or tailored to your specifications cannot be exchanged. These items are final sale unless they meet the conditions for defectiveness or error.
• Misuse or Improper Handling: Products that have been damaged due to improper use, handling, or care will not be accepted for exchange.
• Requests Beyond the 7-Day Eligibility Period: Any exchange requests made after the 7-day window from receipt of the product will not be entertained under any circumstances.

Contact Us for Assistance

If you need assistance or have any questions regarding the Exchange Policy, we are here to help. Our Customer Support team is available to guide you through the process and ensure your concerns are addressed quickly.

• Email: info@karobarpakistan.com
• Office Hours: Monday – Friday, 9:00 AM – 5:00 PM

Our team at Karobar Pakistan is committed to providing a reliable and secure platform for businesses to conduct their operations with confidence. We are dedicated to ensuring that all your transactions are smooth, and if issues arise, we will do our best to resolve them in a timely and efficient manner.