Introduction

At Karobar Pakistan, we understand the importance of a secure, seamless shopping experience for businesses. As a trusted B2B platform, we prioritise the satisfaction of our users by providing clear, reliable, and fair policies. 

Our Refund Policy ensures that users are protected, especially when issues arise with delivered products. This policy is designed to provide transparency in our process and offer a resolution in cases where returns are necessary.

Eligibility for Refunds

Karobar Pakistan offers refunds under the following conditions:

• Damaged, Defective, or Incorrect Products: Refunds are eligible only if the item you received is damaged, defective, or not as per your original order. If your product is in perfect condition but you’ve changed your mind, unfortunately, it will not qualify for a refund.
• Time Frame: Refund requests must be submitted within 7 days of receiving the product. This ensures that both the buyer and the seller can quickly address any issues and resolve them promptly.
• Item Condition: To qualify for a refund, the product must be unused and in its original packaging. The item should be in the same condition as when it was delivered to you. Any signs of use or alterations will result in the refusal of a refund request.

Important: Refund requests made after the 7-day eligibility period will not be processed under any circumstances. Please check the condition of the items upon delivery to ensure timely reporting of any issues.

Refund Process

1. Initiate Your Request:
   If you find any issues with your order, please contact our Customer Support team. To ensure smooth processing, provide the following information when submitting your request:
   • Your order number
   • A brief description of the issue (e.g., damaged, defective, incorrect item)
   • Photos or videos of the damaged or incorrect product, if applicable. This will assist us in verifying the issue promptly.
2. Verification and Approval:
   Once we receive your request, our team will review the provided details and may ask for additional information or images to verify the issue. If your claim meets the eligibility criteria, we will approve your refund request. We aim to provide a resolution within 48 hours of receiving your claim.
3. Return the Item:
   If your refund request is approved, you will receive detailed instructions on how to return the item. Please ensure that the item is packed securely in its original packaging to avoid further damage during transit. You will be responsible for the return shipping costs unless the return is due to an error on our part (e.g., damaged or incorrect item).
4. Refund Processing:
   Once the returned item is received, our team will inspect it to verify that it meets the conditions for a refund. We will process the refund within 7-14 business days of receiving the returned item. Refunds will be issued through the original payment method or, if preferred, as store credit. Please note that if you choose to receive store credit, it can be used for future purchases on Karobar Pakistan.

Payment Processing and Security

We understand the importance of secure transactions, particularly when handling business-to-business payments. To ensure the safety of your financial details:

• Secure Payment Gateway: Karobar Pakistan partners with Bank Alfalah, a leading financial institution, to provide a secure and encrypted payment gateway. All payments made through our platform are processed safely, and we never store your sensitive payment information.
• In-Platform Transactions: We handle all transactions within our platform, meaning there are no redirects to external websites. This ensures a smoother, more secure purchasing experience.
• Fraud Prevention: Our platform uses advanced encryption technology to protect your payment information from fraud and unauthorised access. Rest assured, your financial data is safeguarded through multiple layers of security protocols.

Non-Refundable Items

There are certain exceptions to our refund policy where refunds cannot be processed:

• Custom or Made-to-Order Products: Any products that are custom-made or specifically created as per your business requirements cannot be returned for a refund.
• Damages Due to Improper Handling or Misuse: If the item has been damaged due to improper handling, misuse, or not following the product’s care instructions, it will not be eligible for a refund.
• After the 7-Day Eligibility Period: Any refund requests made after the 7-day window following the receipt of goods will not be accepted, no matter the condition of the product.

Contact Us

If you have any questions or need further clarification regarding the Refund Policy, our team is available to assist you.

• Email: info@karobarpakistan.com
• Office Hours: Monday – Friday, 9:00 AM – 5:00 PM

We are here to support you and help resolve any issues that may arise with your orders, ensuring a smooth and efficient process for all of our valued business partners.

Karobar Pakistan is dedicated to providing a trustworthy platform where businesses can collaborate securely and effectively. We believe in transparency, and our Refund Policy reflects our commitment to offering fair and straightforward solutions.